Wat je leert

How can customer experience be the differentiating factor for any organisation?
Difference between Customer service and Customer Experience.
How can we impact a good customer experience through all three pillars: Customers, Intermediaries and Employees.

✍️️ Samenvatting

Customer Experience (CX), is the sum total of a customer's overall sentiment of every interaction that they have with your organization. Not only does it has a profound impact on how we look at businesses as a whole but also impacts every important metric in the book.

At its core, the CX strategy serves as a framework you can lean on to deliver a positive, meaningful experience across those interactions.

Rubriek
Dit is wat tekst in een div-blok.
2 februari 2021
60 min
Beperkte tijd voor deze prijs!
30 dagen geld-terug-garantie
Luidsprekers
Kalpana Ajayan
Edelweiss financiële diensten
Rachit Mehra
Maxicus

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